Return Policy
Customers may return New, Unopened items within 30 Days of receiving their order. We do not allow the return of new items after 30 days. Customers are responsible for all return shipping expenses, including denied/refused returns that must be sent back to the customer. All returned items will go through an inspection process. Items that are returned Used, Damaged or do not have a valid Manufacturer Defect will be denied or partially refunded at our discretion. Blown or melted voice coils are not considered a manufacturer defect.
If you choose to receive a refund you should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process/inspect your return once we receive it, and the time it takes your bank to process our refund request. If chosen, a Store Credit can be applied to your account instead of a refund to your original payment method. On average this time period is less than one week after we receive and inspect your return.
If you need to return an item, please submit a Return Request on your account. Please include as much info about your return reason and the condition of the item(s) being returned. We may reach out to gather more info about your return to ensure you're provided with the correct return process and instructions.
If you received a Damaged or Defective item please Contact Us ASAP for assistance.
If you have a Warranty related question about an item please Contact Us for assistance.
Shipping Policy
Your Shipping and Billing address must be an exact match. If we receive an order containing addresses that do not match then the order will be shipped to the billing address or cancelled at our discretion.
We ship to contiguous US locations only. We do not ship to Alaska, Hawaii or Puerto Rico. All items include Free Standard Shipping. Estimated Delivery time is 2 to 6 business days once the package is in transit. Handling time is usually 1 Business Day for items that are In Stock. If an item requires additional handling time it will be noted on the listing.
Faster shipping options may be available for qualifying items with an extra fee. Please contact us for a quote.
