Shipping & Returns
Shipping Policy
Your Shipping and Billing address must be an exact match. If we receive an order containing NON-MATCHING addresses, then your order will be shipped to the billing address or it will be cancelled at our discretion.
We ship to contiguous US locations only. We do not ship to Alaska, Hawaii or Puerto Rico. We do not ship to freight forwarding facilities or export centers. All items include Free Standard Shipping. Estimated Delivery time is 2 to 6 business days once the package is in transit. Handling time is usually 1 Business Day for items that are In Stock. If an item requires additional handling time it will be noted in the listing.
Faster shipping options may be available for qualifying items with an extra fee. Please contact us for a quote.
Shippping Insurance
Customers can opt to add Shipping Insurance to their order for an additional fee. This additional coverage is available for most items, but not all. Additional coverage is typically unnecessary for item values less than $100. Coverage cost increases as the item's value increases. Our Shipping Insurance fee increases as the item's value increases. Please note: Shipping Insurance will not make an order arrive more quickly. It will not change how the carrier handles a package during transit. Choosing to add this coverage provides an extra layer of protection if the shipment is lost or an item arrives damaged.
Return Policy
Customers can submit a Return Request directly from their account. Customers may return Brand-New Unopened items within 30 Calendar Days of receiving their order. Customers are responsible for all return shipping costs. This also includes the cost associated with refusing a delivery. All returned items will go through an inspection process. Items that have been Opened, Used, Damaged, Altered, or Tampered With by the Customer, and/or do not have a valid Manufacturer Defect will be denied or partially refunded at our discretion. If we deny a return due to policy violations, the customer can have the item(s) shipped back to them at their expense.
Warranty Policy
**Blown/Melted/Damaged voice coils are not considered a manufacturer defect**
Most manufacturers will NOT warranty items with accidental damage caused by the customer. Refer to the Manufacturer's website for coverage details. We abide by the manufacturer's policies. All items returned to us for warranty purposes will be thoroughly inspected to determine the condition and validity of the defect. Some items will go directly to the manufacturer for inspection (instead of us). If your item goes directly to the manufacturer/supplier please understand that we're not responsible for their decision on warranty approval.
Refunds
If you choose a refund for your return, expect to receive your refund within 3 weeks of giving your package to the shipping carrier. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier, the time it takes us to process/inspect your return once we receive it, and the time it takes your bank or card company to process our refund request. If chosen, a Store Credit can be applied to your account instead of a refund.
Take Action
If you want to return an item, please submit a Return Request from your account. Please include as much information about your return reason, including the condition of the item(s) being returned. We may reach out to gather more information about your return to ensure you receive the correct return process and instructions.
If you received an item Damaged from shipping please Contact Us ASAP for assistance.
If you have Warranty related questions about an item please Contact Us for assistance. You can also refer to the manufacturer's website for coverage details.